Time
- All orders need to be picked up between Monday to Friday. We aim to fulfill the order between 1-3 business days.
- Note: orders may be delayed due to public holidays, or peak periods such as the Premiership, Christmas, Father's Day, Match days.
- Customers can collect 1-3 business days after their order has been placed, depending on the day, time and order size.
- We currently don’t offer pick up during Event Days due to a strict security policy at the precinct.
How Does it Work?
- Customer place an order online and select Click and Collect as a form of Shipping.
- Email confirmation will be sent through which includes the order confirmation number.
- The order will be fulfilled within 1-3 days (Note: orders may be delayed due to public holidays, or peak periods such as the Premiership, Christmas, Father's Day, Match days).
- Customers will be notified once their order is ready to be picked up at MCG Shop (via Gate 3) Brunton Ave, East Melbourne VIC, 3002.
- Proof of purchase and order confirmation needs to be shown to the staff member upon pick up.
Refunding, Exchanging, or Cancelling Orders
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy alters your rights under the Australian Consumer Law.
We are not required to provide a refund or replacement if you change your mind.
However, if your product is in original condition, including all tags and packaging and is not worn or washed, we may agree to exchange your product for another item or items if the request is made within 30 days of the original purchase. This decision is in our sole discretion. [We will not provide an exchange for sale items if you change your mind].
You can choose a refund or exchange if an item has a major problem. This is where the item:
Has a problem that would have stopped someone from buying it if they had known about it;
Is unsafe;
Is significantly different from the sample or description; or
Doesn’t do what we said it would, or what you asked for, and can’t easily be fixed.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.
Your Proof of Purchase (i.e. your Receipt or Tax Invoice) will be required for all returns and exchanges.
Who to Contact?
For any issues please contact Ph: (03) 9657 8860 Hours: 10:00 AM – 5:00 PM or fill out our Contact Form.