Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy alters your rights under the Australian Consumer Law.
We are not required to provide a refund or replacement if you change your mind.
However, if your product is in original condition, including all tags and packaging and is not worn or washed, we may agree to exchange your product for another item or items if the request is made within 30 days of the original purchase. This decision is in our sole discretion. [We will not provide an exchange for sale items if you change your mind].
You can choose a refund or exchange if an item has a major problem. This is where the item:
- Has a problem that would have stopped someone from buying it if they had known about it;
- Is unsafe;
- Is significantly different from the sample or description; or
- Doesn’t do what we said it would, or what you asked for, and can’t easily be fixed.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.
Your Proof of Purchase (i.e. your Receipt or Tax Invoice) will be required for all returns and exchanges.